Refund & Cancellation Policy

ContextGuard Pro and Lifetime licenses provide immediate digital activation and API entitlements upon payment confirmation. By checking the consent box at checkout, you expressly request immediate performance of the digital service and acknowledge that your statutory right of withdrawal begins execution immediately.

If you are a consumer residing in the European Union or European Economic Area, nothing in this policy limits your non-waivable statutory rights under applicable consumer protection law. If you experience technical defects or unavailability not resolved by support, you are entitled to appropriate statutory remedies.

Monthly card subscriptions renew automatically until cancelled in your dashboard billing settings. You may cancel renewal at any time; your Pro access remains active until the end of the paid period. If you were billed due to an accidental failure to cancel, contact support within 72 hours of the renewal charge for review.

Cryptocurrency transactions are processed on decentralized blockchains and are technically non-reversible once confirmed. Cryptocurrency purchases grant fixed prepaid access periods. In extraordinary cases where an approved refund is granted by support, the refund will be remitted in the original stablecoin asset (USDC or USDT) to a customer-verified destination address, less applicable blockchain network gas fees.

Lifetime licenses are one-time payments granting continuous Pro entitlements for the operational lifetime of the ContextGuard service. If the service is ever discontinued, 90 days prior notice will be provided to account holders.

To request a refund or billing review, email support with your registered account email, Order ID, and description of the issue. We respond to all inquiries within 2 business days.

Approved card refunds typically reflect on your bank or card statement within 5 to 10 business days depending on your issuing financial institution.

For refund inquiries and billing assistance, reach out directly to support@contextguard.dev